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  3. Business/Commerce (general)

warranty data records

French translation: enregistrements de données liés à la garantie

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
English term or phrase:warranty data records
French translation:enregistrements de données liés à la garantie
Entered by: Thierry Darlis

15:03 Jun 25, 2017
English to French translations [PRO]
Business/Commerce (general)
English term or phrase: warranty data records
According to KissMetrics, 71% of customer have ended their relationship with a company due to poor customer service, with the remaining leaving because of pricing or availability. In this equation, customer service is the most manageable aspect if there’s a good strategy and management system in place. CRM never misses that.
Any CRM system would include a customer service and support function module, in which you can find pretty much all the working tools that can make a company more organized and more efficient in supporting their customers. It usually contains:
a workflow engine to help implement best-practice customer service case management activities
automated workflow assigning triggered by service/support requests, linking to contract/warranty data records
service case queuing, scheduling, and dispatching
case escalation rule engine
pre-defined customer feedback/complaint response rules and workflow
service level agreement (SLA) management
customer self-service portals
solutions knowledge base built upon lessons learned from each case
Thierry Darlis
United States
Local time: 03:17
enregistrements de données liés à la garantie
Explanation:
-
Selected response from:

GILLES MEUNIER
France
Local time: 09:17
Grading comment
4 KudoZ points were awarded for this answer



Summary of answers provided
4 +1enregistrements de données liés à la garantie
GILLES MEUNIER


  

Answers


21 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +1
enregistrements de données liés à la garantie


Explanation:
-

GILLES MEUNIER
France
Local time: 09:17
Native speaker of: French
PRO pts in category: 1713

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