Unable to login to Cafetran website
Thread poster: Elisabeth Richard
Elisabeth Richard
Elisabeth Richard  Identity Verified
France
Local time: 20:01
Member (2018)
English to French
+ ...
Jan 20, 2020

Hi,

I'm encountering an issue with the exporting of documents so I tried to submit a support ticket. But for some reason my id and password did not work. So I followed the "forgotten password" link, several times now since last Friday, but I never received any email to reset my password. I checked that it was not in the spam, and I've also checked that there is not problem with my email, as I received other mails just fine.
I'm wondering whether I should also post what my init
... See more
Hi,

I'm encountering an issue with the exporting of documents so I tried to submit a support ticket. But for some reason my id and password did not work. So I followed the "forgotten password" link, several times now since last Friday, but I never received any email to reset my password. I checked that it was not in the spam, and I've also checked that there is not problem with my email, as I received other mails just fine.
I'm wondering whether I should also post what my initial problem with export was here, as that is getting really urgent now, but in any case, I also need to be able to access the website.
Thanks in advance for your help.
Collapse


 
Jean Dimitriadis
Jean Dimitriadis  Identity Verified
English to French
+ ...
Support ticket email address Jan 20, 2020

Hello Elisabeth,

I think you can try this email: [email protected] (this is the email address from which private support tickets are sent, not sure if it can be used outside the ticket system).

I will remove it, if the developer prefers so.

Jean


 
Jean Dimitriadis
Jean Dimitriadis  Identity Verified
English to French
+ ...
  Jan 20, 2020

If you prefer to use a public forum for the issue you are having, you can of course post the issue here, since you cannot access the official CafeTran forum. It is one of the support methods available.

In that case, I would simply suggest you create a new topic for easier future reference.

Jean


 
Elisabeth Richard
Elisabeth Richard  Identity Verified
France
Local time: 20:01
Member (2018)
English to French
+ ...
TOPIC STARTER
Thanks Jan 20, 2020

.I sent an email before I saw your second reply. So I'm going to post my problems here under a new topic and feel free to ignore the email.

 


To report site rules violations or get help, contact a site moderator:

Moderator(s) of this forum
Natalie[Call to this topic]

You can also contact site staff by submitting a support request »

Unable to login to Cafetran website






Protemos translation business management system
Create your account in minutes, and start working! 3-month trial for agencies, and free for freelancers!

The system lets you keep client/vendor database, with contacts and rates, manage projects and assign jobs to vendors, issue invoices, track payments, store and manage project files, generate business reports on turnover profit per client/manager etc.

More info »
Trados Business Manager Lite
Create customer quotes and invoices from within Trados Studio

Trados Business Manager Lite helps to simplify and speed up some of the daily tasks, such as invoicing and reporting, associated with running your freelance translation business.

More info »