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TM in project package disabled; TM added manually not working
Thread poster: Kaya Green
Kaya Green
Kaya Green  Identity Verified
United Kingdom
Local time: 07:08
German to English
Jan 21, 2019

Hi all!
I was sent a project package to translate.
This included an AnyTM. On opening the package I was notified "The translation provider 'AnyTM: XYZ.sdltm' couldn't be opened and has been disabled". Though the "enable" checkbox for this TM is not ticked (and the same error message comes up when I do tick it), what seems to be a sub-TM is ticked as enabled. This does not have much in it so I checked with the client.
I was sent the TM separately to attach to the project. This s... See more
Hi all!
I was sent a project package to translate.
This included an AnyTM. On opening the package I was notified "The translation provider 'AnyTM: XYZ.sdltm' couldn't be opened and has been disabled". Though the "enable" checkbox for this TM is not ticked (and the same error message comes up when I do tick it), what seems to be a sub-TM is ticked as enabled. This does not have much in it so I checked with the client.
I was sent the TM separately to attach to the project. This seemed successful and it showed up as enabled in the project settings. Though it is a massive TM, no matches are showing up when I translate the text and concordance is not searching it.
When I disable the 'sub-TM' sent with the package, there is then no TM available to me at all, even though the separate TM I added manually is still ticked as enabled.
I have upgraded this TM and re-indexed it (not sure what that means but thought it worth a try). I'm pretty new to the technical ins and outs of this so forgive me if any of this is self-evident or doesn't make sense!

Does anyone know what I could do to remedy this? Got massive text to translate and not much time...
Many thanks! ▲ Collapse
 
Kaya Green
Kaya Green  Identity Verified
United Kingdom
Local time: 07:08
German to English
TOPIC STARTER
Forgot to say Jan 21, 2019

it is Studio 2019
 
Kaya Green
Kaya Green  Identity Verified
United Kingdom
Local time: 07:08
German to English
TOPIC STARTER
Solved Jan 21, 2019

This may have had something to do with a mismatch of target languages (text set to UK, TM to US). I fiddled around a bit and under the specific language pair (>UK) added the new (>US) TM as a file-based AnyTM rather than simply a file-based TM.. this seems to have worked!
 
Ondira
Ondira  Identity Verified
United Kingdom
Local time: 07:08
Member (2012)
English to German
Thank you! Sep 19, 2020

Thank you so much for this! You just saved me with your tip - I had the same problem, and your solution worked.
 


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TM in project package disabled; TM added manually not working







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