ProZ.com Translation Forums

Missing email notifications (Staff: Fixed) | Ongoing maintenance and stabilizing notifications.

Andrea Capuselli — Wed, 13 Dec 2023 18:57:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Andrea Capuselli
Post title: Ongoing maintenance and stabilizing notifications.

Hi, everyone!

Thanks for the reports, and thank you in advance for keeping this thread on topic.

We are aware of a number of technical issues, most of them related to the same ongoing maintenance update. This update is, as Yana mentioned, a big undertaking which is touching all areas of the site and, while it's meant to improve performance and allow for further improvements to be implemented, releasing the necessary changes has been causing (as you have noticed!) some difficulties.

The systems team believes that they have found the solution to the ongoing notification issues, and they should be normalized shortly. Unfortunately, some of the notifications that weren't sent on time might arrive delayed.

We have taken note of other issues mentioned in this thread and are looking into them. If you notice any new issues, please submit a support request »

Thank you for your patience!

Missing email notifications (Staff: Fixed) | Careful

Thomas T. Frost — Wed, 13 Dec 2023 18:51:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Thomas T. Frost
Post title: Careful

[quote]Maria Teresa Borges de Almeida wrote:

Has Houdini come back from the dead for one final trick? [/quote]

Careful you are not censored. My post making fun of the stuck 'featured translator' photo, in which I said that at least the view looked nice, was censored with a lecture that I should start a new topic to stray from the subject. No humour allowed in Syracuse. There must be order (except in their IT systems). I wonder if their time is best spent censoring humorous remarks – but who am I to judge?

Missing email notifications (Staff: Fixed) | .

Maria Teresa Borges de Almeida — Wed, 13 Dec 2023 15:30:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Maria Teresa Borges de Almeida
Post title: .

Has Houdini come back from the dead for one final trick?

Missing email notifications (Staff: Fixed) | Posts late

Thomas T. Frost — Wed, 13 Dec 2023 14:07:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Thomas T. Frost
Post title: Posts late

Another thread mentions that some email notifications now arrive before the posts have been added to the database, so when you click on a link in a notification, you can't see the post or even the topic (if it's the first post).

I didn't know there were so many gremlins in Syracuse.

Missing email notifications (Staff: Fixed) | And in the meantime...

expressisverbis — Wed, 13 Dec 2023 13:54:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: expressisverbis
Post title: And in the meantime...

it looks like we're watching the series "Help! My House is Haunted" here on ProZ... comments, threads, posts, discussions on Kudoz's board constantly appear and disappear.

Missing email notifications (Staff: Fixed) | @Barbara

Maria Teresa Borges de Almeida — Wed, 13 Dec 2023 09:43:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Maria Teresa Borges de Almeida
Post title: @Barbara

A.O. is still there today...

Missing email notifications (Staff: Fixed) | A new bug!

Maria Teresa Borges de Almeida — Wed, 13 Dec 2023 08:49:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Maria Teresa Borges de Almeida
Post title: A new bug!

Today is the Quick Poll! What's going on? There's a different bug everyday...

Missing email notifications (Staff: Fixed) | Delayed job notifications again

Zea_Mays — Wed, 13 Dec 2023 08:43:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Zea_Mays
Post title: Delayed job notifications again

Today I found late notifications in my inbox again, some of them had been already closed.
Most of them seem to have been posted yesterday.

Missing email notifications (Staff: Fixed) | Much longer than one day

Barbara Carrara — Tue, 12 Dec 2023 14:02:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Barbara Carrara
Post title: Much longer than one day

[quote]Maria Teresa Borges de Almeida wrote:
We are viewing the same Featured Translator since yesterday... [/quote]

Teresa, this same Featured translator (initials A.O.) has been on since Friday 8 December, when I re-opened a support ticket reporting the earlier featured-translator 'hiccup' (the one that was reported as fixed). Unsurprisingly, I haven't heard back yet.

Update (sort of): Support wrote back late on 12 Dec. 2023 saying that they are 'aware that the issue with Feature [sic] Translator is active again. The development factory is working to have this solved', and that they 'also know of issues with some KudoZ email notifications and it is on the priority list of the development team', to then end the message with 'Once we have any further news we will let you know'.

I wonder what sort of 'engagement' professionals might enjoy during their fifteen-minute slot. On average, how many views might they get? Just a few, I'd say.
I don't even remember when I was last up there (well over five years, I should think), but I certainly did not get more clients while being showcased, especially if picked over a weekend.
Time to let that feature go?

[Edited at 2023-12-13 06:50 GMT]

Missing email notifications (Staff: Fixed) | My impressions

expressisverbis — Tue, 12 Dec 2023 13:28:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: expressisverbis
Post title: My impressions

I've detected something that I don't know if it's new or not for all of you.
But in the old interface I could see all the jobs today, while in the new interface I can't see the last two jobs that were posted.
If most of the technical problems are due to the transition from an old to a new interface, then I would be in favour of keeping the old one, so that all members can enjoy the site and its features as before.
I don't think I've ever seen certain things happen on this forum as I have seen this year in particular... which really saddens me.
There are situations that are regrettable and inappropriate for a professional site, ranging from the most technical to the most personal issues.
It would be great if we could all come back to a healthy, convivial atmosphere and have all these "bugs" resolved once and for all.
Also, it would be important for us to maintain an open dialogue where we can express our thoughts and ideas without fear, fostering an environment where diverse opinions are respected.
So, please let's fix these technical problems and also build constructive feedbacks, ensuring that our conversations remain respectful and focused on the exchange of ideas, help, advice, and some healthy fun too.

Missing email notifications (Staff: Fixed) | And forum notification delays

Thomas T. Frost — Tue, 12 Dec 2023 11:08:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Thomas T. Frost
Post title: And forum notification delays

Yesterday at 3.22 p.m. GMT, I received the notification that [url removed] had been created. The topic was created on 25 November.

Can support not pick up the reports here in this topic or is that too much of a challenge?

Maybe paying members would appreciate a bit more transparency on what exactly is going on, other than just 'big project'. Email notifications had generally been working in the past, so why is everything suddenly falling apart? Did Proz migrate to new software that isn't working?

Missing email notifications (Staff: Fixed) | There we go again...

Maria Teresa Borges de Almeida — Tue, 12 Dec 2023 10:56:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Maria Teresa Borges de Almeida
Post title: There we go again...

We are viewing the same Featured Translator since yesterday...

Missing email notifications (Staff: Fixed) | @Yana

Zea_Mays — Mon, 11 Dec 2023 11:41:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Zea_Mays
Post title: @Yana

How will prehistorical loading times of profile pages be addressed?
This is a serious issue as it prevents potential clients from contacting us.
Btw, I already reported this bug in the past.

Thank you for letting us know details on this.

[Bearbeitet am 2023-12-11 11:42 GMT]

Missing email notifications (Staff: Fixed) | Done

expressisverbis — Mon, 11 Dec 2023 11:10:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: expressisverbis
Post title: Done

[quote]Yana Dovgopol wrote:

In regards to jobs, please post your examples to the ticket to have the examples checked on a case-by-case basis.

Yana
[/quote]

It's done. Thanks.

Missing email notifications (Staff: Fixed) | I have referred your comments to the development factory

Yana Dovgopol — Mon, 11 Dec 2023 10:22:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Yana Dovgopol
Post title: I have referred your comments to the development factory

Hello everyone,

I am afraid site maintenance is still ongoing. It is a big project that requires time and therefore may cause different issues.

I have referred your comments to the development factory. I do understand your concern, however, I also appreciate your patience and understanding. Changes applied are for the good of the site and ProZ.com members once the project is finished.

[quote]
expressisverbis wrote:

No, it's not fixed at all!

Apart from the fact that I'm still not receiving any interaction from my colleagues at Kudoz, I've noticed lately that I'm not receiving certain jobs that would be interesting and important to me.
[/quote]

The issue with some KudoZ notifications is still active and is under checking by the development factory. In regards to jobs, please post your examples to the ticket to have the examples checked on a case-by-case basis.

Thanks again for your patience and understanding.

Bests,
Yana

Missing email notifications (Staff: Fixed) | Profiles take an eternity to load = clients can't contact you

Zea_Mays — Mon, 11 Dec 2023 09:34:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Zea_Mays
Post title: Profiles take an eternity to load = clients can't contact you

Profile pages take up to 10 minutes (!!!) to load completely (highest speed: 3 minutes!), and while not loaded completely,
it is not possible to click on the "Contact" tab or any other tab (tested this in a private window).
This means that clients visiting a member's page are not able to contact them!
They surely won't wait 10 minutes until the page loaded.

[Bearbeitet am 2023-12-11 09:53 GMT]

Missing email notifications (Staff: Fixed) | Bug not fixed

Zea_Mays — Mon, 11 Dec 2023 09:14:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Zea_Mays
Post title: Bug not fixed

I just got 10 notifications today for job postings with publishing dates that go back until 27th of November...

Missing email notifications (Staff: Fixed) | And it continues...

expressisverbis — Mon, 11 Dec 2023 08:42:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: expressisverbis
Post title: And it continues...

all the jobs that I don't see on the job board posted last Friday, I didn't receive them. One more:

[url removed]

My subscription ends in February next year... Probably I will not renew it and I am considering cancelling my account here too.
It's not acceptable for bugs or errors to take years and months to fix... It's not acceptable for a translator to suffer as a result of that.
I'm being treated like if I was a guest visitor or a non-paying member, to not say something else...

Missing email notifications (Staff: Fixed) | No, it's not fixed at all!

expressisverbis — Mon, 11 Dec 2023 08:31:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: expressisverbis
Post title: No, it's not fixed at all!

Apart from the fact that I'm still not receiving any interaction from my colleagues at Kudoz, I've noticed lately that I'm not receiving certain jobs that would be interesting and important to me.
For example, I received this job only this morning and it wasn't on the job board when I checked it:

[url removed] "English to European Portuguese translator needed" This job was closed without the chance to contact the agency...

By checking that list, I also notice that I haven't received this one:

[url removed] "English to German, Italian, Dutch, Spanish and Portuguese"

I wonder if this is a way to treat a translator and a paying member (not that paying members deserve VIP treatment. Here, for me, we're all the same).
It's a shame what you're doing to us!
Not only are you harming translators' use of the website, but you are now also preventing them from being able to work with potential clients.
So, no, it's not fixed at all!

Missing email notifications (Staff: Fixed) | Notification for job posted 29 November just received

Thomas T. Frost — Wed, 06 Dec 2023 20:33:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Thomas T. Frost
Post title: Notification for job posted 29 November just received

The notification problem has not been solved. Only just now did I receive a notification for [url removed] , which was posted on 29 November at 11.43 a.m. GMT. The quoting and delivery deadlines were on 3 December.

Historical job notifications may of course have some intellectual interest for curators, but they are not terribly helpful for translators or even the outsourcers paying to use the site, mistakenly believing they will receive a professional service.

As I did not renew my membership in August, I can't really complain, so this is only to support what others are saying, i.e. that Proz notifications are a gigantic mess.

One cannot reasonably dispute that IT bugs take a little bit of time to fix, but generally not weeks or months unless we are talking about a monstrous bureaucracy such as Microsoft. Having spent 20 years of my career as an IT specialist, most of which with another IT giant, carrying out tasks that included programming and debugging, I find the excuses from Proz excessive. In the best cases, an urgent bug can be fixed within a few hours. Others may take some days. The more stubborn ones that require specialist debugging may even take some weeks, but doesn't Proz have IT staff who understand the company's email notification system, or is it all a mess of old programs without any documentation, leaving current staff to set out on an archaeological expedition into the bowels of historical Proz software running mystical routines nobody understands? Many people have complained about missing notifications for a very long time, so why hasn't this been fixed properly long ago?

Missing email notifications (Staff: Fixed) | Not solved

ibz — Wed, 06 Dec 2023 08:01:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: ibz
Post title: Not solved

I got a notification about a post in a forum I'm following from Nov 29 today and don't get notifications of discussion posts to my own questions (not always, but sometimes).
Support ticket is on its way ...

Missing email notifications (Staff: Fixed) | Issues solved

Naiara Solano — Tue, 05 Dec 2023 15:09:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Naiara Solano
Post title: Issues solved

Hello everyone,

I am posting to let you know that the "Featured translator" and the "Forum views" issues reported above have been solved. Please let us know in case you experience them again.

Let me clarify that urgent issues like KudoZ notifications, which is indeed affecting the use of the site, is placed as a priority one, however, these kind of issues take time to be fixed as, logically, all issues which affect big areas of the site need to be investigated, tested and fixed carefully despite their level of importance. Therefore, it is not a matter of priority but a matter of the time that fixing those wide site issues involve.

Hope you understand.

Best regards,

Naiara Solano
ProZ.com Staff

Missing email notifications (Staff: Fixed) | Naiara

Barbara Carrara — Mon, 04 Dec 2023 18:23:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Barbara Carrara
Post title: Naiara

[quote]Naiara Solano wrote:
Breach of the data is considered by the whole ProZ.com Team as a severe issue and therefore, in case such issue happens, it is addressed as the issue of the first priority: checked and fixed fast.[/quote]

Sorry to say this, Naiara, but you don't sound convincing enough.

[quote]Naiara Solano wrote:
You may understand that as it is a site with a huge number of areas and features, we register and organize the reported issues according to their priority and considering the number of users being affected by them.
Issues you have mentioned are already in development factory and will be fixed as soon as possible. They do not prevent members from using key services.[/quote]

While I do understand and agree that the issues I and others have reported may not affect our use of the site, the fact that they still haven't been solved does not reflect positively on how things are handled on ProZ. I mean, if you cannot solve minor glitches in a timely manner, how can we trust you'll be able to fix serious threats fast enough?

Missing email notifications (Staff: Fixed) | Naiara

expressisverbis — Mon, 04 Dec 2023 17:46:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: expressisverbis
Post title: Naiara

[quote]expressisverbis wrote:

A few other colleagues and I, we are having the same problem: we don't get notifications, sometimes we get some and sometimes we don't...
Today, by chance, I've already received two questions from KudoZ, but everything that happens there I'm not aware of or notified about.
And this has been going on since 2020, it improved a little back then, but nothing was ever fixed.
[/quote]

[quote]Naiara Solano wrote:

You may understand that as it is a site with a huge number of areas and features, we register and organize the reported issues according to their priority and considering the number of users being affected by them.
Issues you have mentioned are already in development factory and will be fixed as soon as possible. They do not prevent members from using key services.

Naiara Solano
ProZ.com Staff

[/quote]

It seems that not everything ProZ staff pays attention to.
The problem I identify above, which I've identified several times and which is frustrating, has been going on for a couple of years.
And yes, it has prevented me from using and enjoying KudoZ Help - a key service - as before. And like me many other colleagues.
The support is aware of this, but I've been waiting for ages...

Missing email notifications (Staff: Fixed) | Issues

Naiara Solano — Mon, 04 Dec 2023 16:57:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Naiara Solano
Post title: Issues

Dear Barbara,

Thanks for your response.

Breach of the data is considered by the whole ProZ.com Team as a severe issue and therefore, in case such issue happens, it is addressed as the issue of the first priority: checked and fixed fast.

You may understand that as it is a site with a huge number of areas and features, we register and organize the reported issues according to their priority and considering the number of users being affected by them.

Issues you have mentioned are already in development factory and will be fixed as soon as possible. They do not prevent members from using key services.

We really appreciate your patience.

Regards,

Naiara Solano
ProZ.com Staff

Missing email notifications (Staff: Fixed) | 'Soon' is not good enough

Barbara Carrara — Mon, 04 Dec 2023 13:13:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Barbara Carrara
Post title: 'Soon' is not good enough

[quote]Naiara Solano wrote:
Regarding other issues reported, we are aware of them as they have been addressed via tickets and developers are working to have them solved soon.
[/quote] (emphasis mine)

Thanks, Naiara.

Thing is, though, that with the increasing number of bugs and glitches happening on ProZ, my confidence in the site is waning as rapidly as my discomfort is growing.

As a reminder, and as reported to Support by me and other colleagues, we've been seeing the same Featured Translator for the best part of ONE WEEK (first noticed on 30 November). Since 29 November (earlier date showing in the list of Forum threads I am following), the 'Recent translation forum posts' page, fifteen threads out of thirty-three are showing zero views despite them having received multiple replies.

Considering the time it is taking you to fix the issues we keep experiencing, I wonder what would happen in case of, say, a breach of data? How can we be sure our personal and sensitive data are safe?

Missing email notifications (Staff: Fixed) | Notification issue fixed in full

Naiara Solano — Mon, 04 Dec 2023 12:09:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Naiara Solano
Post title: Notification issue fixed in full

Hi all,

I want to confirm that the notification issue has been fixed and tested during the last week and it has been working normally since then. It means that it was solved in full. If, however, you still experience the problem, please submit a support request with examples and ProZ.com Staff will check the examples provided.

Regarding other issues reported, we are aware of them as they have been addressed via tickets and developers are working to have them solved soon.

Please remember that in case you would like to report a new issue, you may create a new topic or submit a support request [url removed] as this will help site staff to address your questions better.

Thanks for your support on the site!

Best,

Naiara Solano
ProZ.com Staff

Missing email notifications (Staff: Fixed) | According to staff

Christel Zipfel — Mon, 04 Dec 2023 11:31:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Christel Zipfel
Post title: According to staff

we are talking here each time about recent and occasional bugs. To tell the truth, over the last months there have been reported bugs again and again in several threads that don't seem to have ever been solved. I for one sadly have got so used to this situation that I don't even notice it any more. Anyway, I find it unreasonable that paying members are supposed to live such a long time with all those bugs. Every time we read "staff is looking into it" and "thank you for your patience" but nothing ever changes.

Missing email notifications (Staff: Fixed) | Job announceents are messed up also

Jessica Noyes — Sun, 03 Dec 2023 18:29:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Jessica Noyes
Post title: Job announceents are messed up also

For the last six months or so I have been receiving emailed job announcements that are completely irrelevant. Some of them involve skills that I do not list and do not have, e.g. sending in labeled photographs, submitting sound clips, and rating search engine results. Others require skills in languages such as Khmer, Wolof, or Uighur, in other words, languages that I have never seen or heard.
Luckily I don't rely on these job announcements for work, but if I were a hopeful newbie, I'd find it very distressing.

Missing email notifications (Staff: Fixed) | Still the same Featured Translator!

Maria Teresa Borges de Almeida — Sat, 02 Dec 2023 11:47:00 +0000

Forum: ProZ.com technical support
Topic: Missing email notifications (Staff: Fixed)
Poster: Maria Teresa Borges de Almeida
Post title: Still the same Featured Translator!

Should we ask her if in the meanwhile she has had more client’s traffic :eek:?