Rocketman Mar 13, 2014:

Comments and Suggestions Book +1

Alexandra Schneeuhr Mar 13, 2014:

"Книга жалоб и предложений", о которой вы говорите, Наталья, это (ИМХО) артефакт советского прошлого. Нынешние формулировки - и в русских и в английских источниках - определенно мягче, политкорректнее, слов типа "жалобы", "complaints", "claims" и т.п. стараются избегать... По крайней мере, такое у меня сложилось впечатление о современных тенденциях... но поскольку головой поручиться не могу, то и полноценного ответа не предлагаю.

P.S. В музеях мне попадались просто "Guestbook/s", нет?

Natalia Volkova Mar 13, 2014:

This does not fit the context. Evidently, "Книга жалоб" is meant here, not "Книга отзывов". "Книга отзывов" is a thing that we can see in museums, for instance, it is available for every visitor to make a comment and express his/her opinion/impressions about the exposition.
It`s easy to understand what exactly is meant here, if you read attentively the whole text. It is said in the text that this book is kept at the chief conductor`s office/room/compartment (!)
Even if you try to use other words to express it the meaning will always remain the same: it is the thing which a traveler/customer may/can use to write a complain about the service/services received - no matter where: in a train, in a shop, at an office, etc - it can be applied to every situation where you need to make a complain about the service.

Alexandra Schneeuhr Mar 13, 2014:

Thank you, Sarah! I tried a word-for-word option, and Google Search sort of supported it ;)

Sarah McDowell Mar 13, 2014:

I agree with Comments and Suggestions Book I like this version the best.

Alexandra Schneeuhr Mar 13, 2014:

Comments and Suggestions Book: The purpose of the Comments and Suggestions Book is defined by the notice inside its front cover, as follows: “This book is for the purpose of recording such comments and suggestions on the work of each member of the staff, favourable or otherwise, as are deemed appropriate."