| Страници во темата: [1 2] > | Poll: How do you prefer to communicate with clients? Лице кое објавува дискусија: ProZ.com Staff
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This forum topic is for the discussion of the poll question "How do you prefer to communicate with clients?".
This poll was originally submitted by Hope Farmer. View the poll results »
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I agree. And we can set the priority of the emailed message on an unilateral basis. That's important too if we are working on a translation.
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One left swipe and they're history
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DZiW (X)
Украина
англиски на руски
+ ...
(almost) everything regarding the project depends on the client.
| | | | neilmac
Шпанија
Local time: 19:03
шпански на англиски
+ ...
It gives me time to think and compose a reasonably coherent message or reply.
The other day, I made a mistake of commenting on Facebook post by one of my clients, along the lines of "this text could have been drafted/translated better". They were NOT amused... The thing is, I probably wouldn't have taken the time out to draft and send them an e-mail about this particular text, but as I was browsing a FB translators' group I just clicked on the comment button... And could have ended ... See more It gives me time to think and compose a reasonably coherent message or reply.
The other day, I made a mistake of commenting on Facebook post by one of my clients, along the lines of "this text could have been drafted/translated better". They were NOT amused... The thing is, I probably wouldn't have taken the time out to draft and send them an e-mail about this particular text, but as I was browsing a FB translators' group I just clicked on the comment button... And could have ended up losing valued client. ▲ Collapse
| | | | Anthony Baldwin 
Соединети Американски Држави
Local time: 13:03
португалски на англиски
+ ...
I don't use any instant messaging or chat services, and I feel like phone calls are intrusive, an interruption,
although I do take calls; they're just not my favorite.
I confess, when I'm really busy, involved in a project, I will sometimes just let them talk to the voice-mail.
| | | | Mario Chavez (X)
Local time: 13:03
англиски на шпански
+ ...
I prefer to have several options handy, depending on where I am:
a) First option, email, since I always have my smartphone with me.
b) Second option, my smartphone, although I keep it on mute to screen calls.
c) Third option, smoke signals, especially when I'm cooking.
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DianeGM
Local time: 20:03
холандски на англиски
+ ...
Whether I'm in or out of the office.
| | | | Yaotl Altan
Мексико
Local time: 11:03
англиски на шпански
+ ...
Short and concise e-mails with no links to register. Just the number of words to be translated and the deadline.
| | | | Jaime Oriard
Мексико
Local time: 11:03
Член (2005)
англиски на шпански
+ ...
Non-distracting, and you get to have a record of everything!
| | | | Samantha Payn
Обединето Кралство
Local time: 18:03
Член (2008)
руски на англиски
+ ...
| Email or Skype | May 14, 2015 |
As others have said this depends on the client's preference, but Skype Instant Messaging is very useful for quick exchanges of information/opinion/requests and there is still a permanent record of the conversation.
I also use it as a way to signal my immediate availability (or not, as the case may be ...).
[Edited at 2015-05-14 16:09 GMT]
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Sheila Wilson
Шпанија
Local time: 18:03
Член (2007)
англиски
+ ...
| Email every time | May 14, 2015 |
I think I'd need to start charging more if many clients used "instant" options. Don't they pay us for intellectual services? How does that gel with having your thought processes interrupted every few minutes? When I concentrate, I concentrate! Break that and it's back to square one for that phrase when I restart.
| | | | | How do you prefer to communicate with clients? | May 15, 2015 |
It's interesting to see that 86% prefer email communication (myself included), but just imagine a time when almost 100% of communication was by phone... (you did get the occasional fax without getting a call first).
Even in the early days of the Internet, many agencies did not trust email due to security.
[Edited at 2015-05-15 01:54 GMT]
| | | | | Definitely email. | May 15, 2015 |
Less intrusive and distracting, as others have already said.
Teresa Borges wrote:
For me, email is the fastest, easiest, cheapest and most efficient way to communicate with customers, as I will always have a record of everything I have discussed with them.
neilmac wrote:
It gives me time to think and compose a reasonably coherent message or reply.
Sheila Wilson wrote:
I think I'd need to start charging more if many clients used "instant" options. Don't they pay us for intellectual services? How does that gel with having your thought processes interrupted every few minutes? When I concentrate, I concentrate! Break that and it's back to square one for that phrase when I restart.
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