Poll: Do any of your clients provide tech support for their translators? Лице кое објавува дискусија: ProZ.com Staff
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This forum topic is for the discussion of the poll question "Do any of your clients provide tech support for their translators?".
View the poll results »
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Joohee Kim 
Јужна Кореја
Local time: 04:45
англиски на корејски
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If they require to use a certain CAT tool (which is not popular as Trados or MemoQ), they provide tech support.
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For a proprietary (off-line) CAT tool required by an agency client. Contact by e-mail.
Philippe
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DZiW (X)
Украина
англиски на руски
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| Direct clients | Jan 19, 2018 |
Most my clients always assign both (1) support and (2) general and specialized consultant.
However, I always try to solve everything myself and for translations I prefer a few approved samples)
Whatever, they always lavish with help, should I get any relevant questions.
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Muriel Vasconcellos (X)
Соединети Американски Држави
Local time: 12:45
шпански на англиски
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The last time I got "technical support" was when I was translating at a conference in Venezuela in the 1960s and a fellow would come in to change the ribbon on our manual typewriters.
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One agency has a team of engineers you can contact directly about any software issues, usually with an extremely well-known CAT tool. Others will help out if you get stuck. Some know even less than you do.
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I often miss the helpdesk support I had when I was working in-house, but one can’t have it all or as the French say “On ne peut avoir le beurre, l’argent du beurre et le sourire de la crémière”…
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I'm a translator, not a technician...
Mind, if I need much technical support to break into their portals, I fire the agencies as soon as I have delivered the job, sent the invoice and been paid!
One of my favourite clients has a portal that works every time, AND I can send mails direct to the PMs or click on a link for help. The PMs sort out issues immediately, but I rarely need to ask them. 
... See more I'm a translator, not a technician...
Mind, if I need much technical support to break into their portals, I fire the agencies as soon as I have delivered the job, sent the invoice and been paid!
One of my favourite clients has a portal that works every time, AND I can send mails direct to the PMs or click on a link for help. The PMs sort out issues immediately, but I rarely need to ask them.
That is the ideal situation! ▲ Collapse
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Martha Schwan
Бразил
Local time: 16:45
Член
англиски на португалски
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| What kind of support?? | Jan 19, 2018 |
To my knowledge I do receive a job request and I have to do it!! What support is that??
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Mario Chavez (X)
Local time: 15:45
англиски на шпански
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| Who writes these polls in such poor English? | Jan 19, 2018 |
I think the grammatically correct question would read thus:
Does any of your clients provide tech support for their translators?
Maybe Proz' gal Friday is a 9-year-old?
:/
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Mario Freitas
Бразил
Local time: 16:45
англиски на португалски
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Some do, but their "support" is not always desireable or agreeable, and sometimes it's mandatory. So I have my doubts this is a positive or negative aspect of the clients that do.
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