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Response times for tickets/verification
Thread poster: Myriam Moreno Hijazo
Myriam Moreno Hijazo
Myriam Moreno Hijazo  Identity Verified
Malta
Local time: 13:49
Member (2020)
English to Spanish
+ ...
Oct 11, 2023

I was wondering what the response timeline is for verification or pool applications. I have a pending application for the videogame localizer pool from September 6th which is, as far as I can see, still untouched. The same goes for the request to verify my identity sent on the same day (sadly I have no way to follow up on the status!). This is a bit baffling to me since Proz is very quick to take the subscription payment, which is not cheap, and this is not the level of service I expected from t... See more
I was wondering what the response timeline is for verification or pool applications. I have a pending application for the videogame localizer pool from September 6th which is, as far as I can see, still untouched. The same goes for the request to verify my identity sent on the same day (sadly I have no way to follow up on the status!). This is a bit baffling to me since Proz is very quick to take the subscription payment, which is not cheap, and this is not the level of service I expected from the professional membership. ▲ Collapse


Sebastian Witte
 
Maria Teresa Borges de Almeida
Maria Teresa Borges de Almeida  Identity Verified
Portugal
Local time: 12:49
Member (2007)
English to Portuguese
+ ...
@Myriam Oct 11, 2023

As far as I know there are no response times. I don’t belong to any pool, so I can’t help you there, but when I asked my identity to be verified it took a few days (can’t remember exactly how many though). Why don’t you insist sending another ticket?

Good luck!
 
Yana Dovgopol
Yana Dovgopol
Local time: 14:49
SITE STAFF
Your identity has been verified Oct 11, 2023

Myriam Moreno Hijazo wrote:

I was wondering what the response timeline is for verification or pool applications. I have a pending application for the videogame localizer pool from September 6th which is, as far as I can see, still untouched. The same goes for the request to verify my identity sent on the same day (sadly I have no way to follow up on the status!). This is a bit baffling to me since Proz is very quick to take the subscription payment, which is not cheap, and this is not the level of service I expected from the professional membership.


Hi Myriam,

Your identity has been verified.

In regards to your applications, please submit a support request to have your applications checked. I am afraid there may be a delay in the reply to applications submitted due to the large number of requests at the moment.

Hope this helps.

Bests,
Yana
 


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Response times for tickets/verification






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